Frequently Asked Questions

 
Prices & Room Information

What are the opening hours?

Monday to Thursday & Sunday – 9am till 11pm depending on bookings made.

Friday & Saturday – 6pm till midnight depending on bookings made.

If there are no evening bookings, the centre will be closed.

What is the maximum capacity for each room ?

Concert Room capacity is 150, and Lounge capacity 80.  It could be less depending on room layout.

How much does it cost to hire the rooms?

See above tables.

Hirers are asked to please ensure that they book enough time for setting up and clearing away after their session. Other groups may well be using the room before or after them, so we ask hirers to please adhere to their booked times – thank you.

Hirers are responsible for setting out and replacing furniture and equipment unless prior arrangements have been made with the Bookings Manager.

Is a deposit required?

A non-returnable deposit of £30 is required for all room bookings, the balance to be paid at latest two weeks prior to the event.  If not received by this date, the booking will be considered cancelled.

Is the deposit refundable if I cancel my booking?

If you cancel within two weeks but before one week of the booked event date, then 50% of the total cost of the booking will be kept by the Centre.
If you cancel within one week of the booked event date, the total cost of the booking will be kept by the Centre.

Bookings based on an hourly rate will be reserved on receipt of full payment, unless a group is meeting on a regular basis then this can be negotiated with the Booking Manager.

Bouncy Castles

Please accept our apologies, we are not able to allow the use of “bouncy castles” in our function rooms.

Can I have exclusive use of the 2 rooms?

Yes, if you have arranged the hire of both the Lounge and the Concert Room.

How will I access the building at the time of my event?

You will be met at the Centre by one of our “Keyholders”, who will open the premises and show you the facilities. They will also return at the end of the event.

What methods of payment do you accept?

Payment can be made by bank transfer to:

Acc. name:  St Mary’s Priory (050)

Sort code:  40-29-12

Acc.no:  51545221

Payment Reference:  Centre

Can I have exclusive use of the 2 rooms?

Yes, if you have arranged the hire of both the Lounge and the Concert Room.

How will I access the building at the time of my event?

You will be met at the Centre by one of our “Keyholders”, who will open the premises and show you the facilities. They will also return at the end of the event.

 
Room Set Up & Clearance

Hirers are asked to please ensure that they book enough time for setting up and clearing away after their session.

Rice, leaves, paper or floral petal confettiare NOT allowed because it is extremely difficult for our unpaid volunteers to clean up.

Thank you for your understanding.

Other groups may well be using the room before or after them, so we ask hirers to please adhere to their booked times – thank you.

Hirers are responsible for setting out and replacing furniture and equipment unless prior arrangements have been made with the Bookings Manager.

Thank you for your interest in our services.

The Community Centre Team

Please view the booking terms and conditions here – thank you.

 
Bar & Drinks

Do you provide a bar? 

Yes and you can expect to be served the same type of drinks that you would get in a pub.

NB – A minimum of 35 guests is required to provide a bar facility. Sorry, bringing your own non-alcoholic drinks when a bar facility has been provided it not allowed.

We have enlisted the service of an independent provider who run a bar service for both rooms. They have an extensive range of alcoholic and non-alcoholic drinks.  As they control their prices and availability, if you have any questions please contact them via email at crankshaftholdingsltd@gmail.com.

Is there a charge for the bar? 

No, other than payment for drinks required.

Can you please provide a price list for drinks?

As Crankshaft constantly review their prices, we would ask that you please contact them via email at crankshaftholdingsltd@gmail.com.

Can I pay for drinks by cash and card?

Yes, both are accepted

Can I bring my own drinks?

If You HAVE Booked The Bar Service

We are sorry, this will not be possible.

The Community Centre is not for profit and run entirely by unpaid volunteers.

We use the service of an independent provider who run a bar service for both rooms who rely on bar turnover to make their service viable.

Therefore, bringing your own non-alcoholic drinks when a bar facility has been provided is not allowed.

Thank you for your understanding.

If You Have NOT Booked The Bar Service

You are allowed to bring in tea/coffee making ingredients and non-alcoholic / soft drinks BUT not alcoholic drinks.

 
Catering & Caterers

Can you recommend a caterer?

We would recommend Julie Troughton of Quality Food Fayre or Bees Country Kitchen, both of whom are familiar with working in the Community Centre.  Any catering services are under the control of you and the caterer chosen.

The Community Centre is not responsible for catering provision.

We do however require that any caterers must clear all remaining food and waste rubbish after the event, and comply with all relevant safety standards. They must sign the relevant box on the sheet in the kitchen to show compliance with kitchen Health and Safety guidance. 

 
Use Of Kitchen

Can I use the kitchen?

Yes, but this must be specified when booking. There are health and safety conditions which need to  be complied with.  These are listed on the board on the kitchen.

The kitchen can be used to serve pre prepared food from, but not for cooking or re-heating food.

There are always facilities available for making hot drinks but hirers or their caterers must provide tea, coffee and milk.  Before leaving bins must be emptied and sheet signed to show compliance with Health and Safety guidance.

Do you provide crockery & cutlery?

Cups and spoons for drinks can be provided but must be washed after use.

Can we bring our own food?

Yes, as long as you clear up acceptably afterwards.  Before leaving bins must be emptied and sheet signed to show compliance with Health and Safety guidance.

Do you have facilities to cook hot food?

The kitchen can be used to serve pre prepared food from, but not for cooking or re-heating food.

Are there facilities for making hot drinks?

There are facilities available for making hot drinks but hirers or their caterers must provide tea, coffee and milk.